POLICIES

We suggest making a reservation in advance during holidays and special events. We will do our best to accommodate specific room requests but it is not a guarantee. PEAK SEASON, HOLIDAY & SPECIAL EVENTS REQUIRE A 4 TO 5 NIGHT MINIMUM. Booking patterns may allow for shorter stays. Higher rates and minimum stays may apply for Weekends, Holidays, Atlantis/RSVP Cruises and Special Events.

DEBIT/CREDIT CARD AUTHORIZATIONS: Your bank will authorize your account for the Full Remaining Balance plus an additional amount no greater than $125.00 from the Debit or Credit Card upon check-in. If the full authorization is not used at time of check-out, the bank may take up to 14 business days to credit your account.

CANCELLATION POLICY: All reservations canceled within the allotted time period will be refunded their deposit less an administrative fee (see policies). Please note that package reservations have different deposit and cancellation policies. A $25 administrative fee applies for peak and off-season cancellations:

PEAK SEASON: October through May. Cancellations are to be made 14 DAYS prior to arrival (excluding holiday weekends).
OFF SEASON: June through September. Cancellations are to be made 7 DAYS prior to arrival (excluding holiday weekends).
HOLIDAYS AND SPECIAL EVENTS: Cancellations are to be made 30 DAYS prior to arrival. *See Holiday and Special Events disclaimer below.

HOLIDAYS & SPECIAL EVENTS: Cancellations are to made 30 DAYS prior to arrival. If your reservation is canceled at least 30 days prior to your check-in date, the deposit is refundable less a $25 administration fee. For a five-night stay or more, the deposit is refundable less a $50 administration fee. Should your reservation be canceled within 30 days prior to arrival, your deposit will be forfeited. The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period. Last minute changes to arrival and departure dates will result in a forfeit of those nights and guest must pay total nights agreed upon in their confirmation.

Holidays and special events include, but are not limited to the following: New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran’s Day, Thanksgiving, and Christmas. When booking online, a one night deposit is taken. The remainder will be charged by the hotel when we receive your reservation. A new confirmation showing the total deposit will be sent to your e-mail. Reservations require a 2-night room and tax total deposit to guarantee your accommodation.

CHECK-IN AND CHECK-OUT: Our check-in time is after 3 PM. Check out is 11 AM. Late fees may apply. The additional full day rate will be charged to any guest staying past the standard check-out time. Please return key cards to the front desk at checkout – they are not disposable. We do not refund for shortened stays. Gratuity for guest services and housekeeping staff are not included in prices. Gratuities in the amount of $10 per day are suggested.

ADDITIONAL PERSONS: All room rates are based on single or double occupancy. A daily charge of $35.00 will apply for each additional person. TGR&S is not responsible for any lost, stolen, or damaged personal items left in the room or on the premises. Safes are provided to you in each unit for locking up personal items and valuables. Visitors of Registered Guests must present a photo ID to the Front Desk upon arrival of the property. Registered guests and visitors must identify as male, 21 years of age and over.

DAMAGES: You are liable for any damage howsoever caused to your assigned rooms or to the property caused by you or any persons in your party (whether registered or not) during your stay. TGR&S reserves the right to retain your debit/credit card details and debit/charge such amounts as it shall in its sole discretion deem fit on the authorized card to compensate or make good on the loss, damage, costs or expenses incurred or suffered as a result of the aforesaid. Replacement costs for furnishings damaged beyond normal wear and tear and beyond repair will be added to your account. This includes stains caused by non-water-soluble lubricants. All our rooms are “Non-Smoking”. Should any of these policies not be respected, a $250.00 minimum cleaning charge will be added to your account.

PLEASE NOTE: Our resort is MEN ONLY, however, our Spa is open to the public. There is NO LIFEGUARD ON DUTY. Please use the facility, pool, spa, fitness room equipment, grounds, etc. at your own risk, as the hotel is held harmless at all times for any losses, damages, or injury. We reserve the right to refuse accommodation to you and your party without notice and terminate any booking without being liable for any refund or compensation if the booking has been paid through fraudulent means, and if the person checking in is not or cannot prove their identity named in the reservation.