The Grand Resort and Spa

CANCELLATIONS

March 5, 2020 – We continue to monitor Broward County’s websites and airport information for up to date announcements on the Coronavirus. If the county issues any directives, The Grand Resort and Spa will alter our cancellation policies.

All reservations canceled within the allotted time period will be refunded their deposit less an administrative fee (see deposit policies below). Please note that package reservations have different deposit and cancellation policies. A $25 administrative fee applies for peak and off-season cancellations. Last minute changes to arrival and departure dates will result in a forfeit of those nights and guest must pay total nights agreed upon in their confirmation. Should your reservation be canceled within 14 days prior to arrival, your deposit will be issued as a gift certificate for a future stay or may be forfeited.

• Peak Season: October through May. Cancellations are to be made 14 DAYS prior to arrival (excluding holiday weekends).
• Off-Season:  June through September. Cancellations are to be made 7 DAYS prior to arrival (excluding holiday weekends).
• Holidays & Special Events: Cancellations are to be made 30 DAYS prior to arrival. *See Holiday and Special Events disclaimer below.

The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period.

• We are sorry but refunds are not available for early check-out.
• Hotel Rates are Non-Negotiable 
• Parking is free but very limited and is upon a first come first serve basis, we do not guarantee parking.

HURRICANE CONDITIONS:

Please be assured that if a hurricane is forecast to impact our area, we will cancel your reservations and refund your deposit less a $25.00 administrative fee.

* Holidays & Special Events include, but are not limited to the following: New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran’s Day, Thanksgiving, and Christmas. When booking online, a one night deposit is taken. The remainder will be charged by the hotel when we receive your reservation.  A new confirmation showing the total deposit will be sent to your e-mail. Reservations require a 2-night room and tax total deposit to guarantee your accommodation. If your reservation is canceled at least 30 days prior to your check-in date, the deposit is refundable less a $25 administration fee. For a five night stay or more, the deposit is refundable less a $50 administration fee. Should your reservation be canceled within 30 days prior to arrival, your deposit will be issued as a gift certificate for a future stay.