We suggest making a reservation in advance during holidays and special events. We will do our best to accommodate specific room requests but it is not a guarantee. PEAK SEASON, HOLIDAY & SPECIAL EVENTS REQUIRE A 4 NIGHT MINIMUM. Booking patterns may allow for shorter stays. Higher rates and minimum stays may apply for Weekends, Holidays, Atlantis/RSVP Cruises and Special Events.
All reservations canceled within the allotted time period will be refunded their deposit less an administrative fee $25.00 (see deposit policies below). Please note that package reservations have different deposit and cancellation policies. The administrative fee is nonrefundable once you make a reservation, even if you’re within the cancellation period.
We are sorry but refunds are not available for early check-out.
Hotel Rates are None Negotiable
Parking is free but very limited and is upon a first come first serve basis, we do not guarantee parking.
HURRICANE CONDITIONS – Please be assured that if a hurricane is forecast to impact our area, we will cancel your reservations and refund your deposit less a $25.00 administrative fee.
PEAK SEASON – Dec 23 thru April 3: 14 DAYS
OFF SEASON – April 4 thru Dec 22: 7 DAYS
HOLIDAYS and SPECIAL EVENTS: 30 DAYS
Higher rates and minimum stays may apply for Weekends, Holidays, Atlantis/RSVP Cruises and Special Events.
– 4 Nights or less – 1-night room/tax
– 5 Nights or less – 50% room/tax
– Thanksgiving – 2 nights room/tax
– Christmas/New Years – 3 nights room/tax
Holidays and special events include, but are not limited to the following: New Year’s, Presidents’ Day Weekend, Easter, Memorial Day Weekend, Independence Day Weekend, Labor Day Weekend, Halloween, Veteran’s Day, Thanksgiving, and Christmas. When booking online, a one night deposit is taken. The remainder will be charged by the hotel when we receive your reservation. A new confirmation showing the total deposit will be sent to your e-mail.
Upon check-in, an authorization of $125.00 on a major credit card will be added during your stay and released 24 hours upon check out.
MINIMUM AGE REQUIREMENTS:
The minimum age required to reserve and stay at The Grand Resort and Spa is 21 and older.
CHECK-IN AND CHECK-OUT:
Our check-in time is after 3 PM, while check-out is 11:00 AM. We will do our best to accommodate both early arrival and late check-out requests. You are always welcome to enjoy our property should you arrive before 3:00 pm or need to stay after 11:00 am. Late Check Out Fees Can Apply. An additional full day rate will be charged to guests staying past the standard check-out time unless approved by management.
In keeping with the Florida Clean Air Act, all of our accommodations are smoke-free. Failure to respect this policy will result in a $250.00 cleaning fee billed to your account. We also provide for guests a designated non-smoking section poolside.